Everything comes through this form rather than a one-off email to whoever you know best. That sounds slower. It is faster: the request is logged, routed, and visible to the whole team the moment it lands, and nothing waits in one person’s inbox. Attachments? Reply to the confirmation email with the files and they ride along with the ticket.
Open a support ticket
Ticket received
Thanks. It is in the queue and you will get a confirmation email shortly. Reply to that email with any files and they attach to the ticket.
Prefer email?
[email protected] reaches the same desk. Urgent and site-down issues: call 910-209-6154.