At Southern Tide Media, we prioritize transparency, quality, and customer satisfaction in all our services. This policy outlines our commitment to providing clear information on our offerings, order fulfillment, customer service, and more, to support a seamless client experience.
1. Service Descriptions
- Southern Tide Media provides comprehensive marketing and digital services tailored to meet our clients’ business needs. Each service, including website design, social media management, and advertising campaigns, is clearly described on our website with details about the scope, expected outcomes, and processes.
- We include detailed descriptions, photos, and relevant information on any physical products or media we create to set accurate expectations. If we find that descriptions need enhancement for clarity, we may reach out with improvement suggestions.
2. Purchase Currency
- All prices on our website are displayed in USD ($). We explicitly mention the currency with all pricing to ensure clarity for international clients and avoid currency-related misunderstandings.
3. Customer Service Contact Information
- Clients can reach us via multiple contact methods, including email, phone, and direct messaging options on our website. Accessible and direct communication is a cornerstone of our customer service, helping us quickly address questions or resolve issues.
- If additional contact methods are needed, we will update our website to ensure low-friction communication for all customers.
4. Order Fulfillment Policies
- Our order fulfillment policies are transparent and cover key areas to support client satisfaction:
- Refund Policy: Refund eligibility varies by project and is dependent on the stage of completion and services rendered. Detailed terms are outlined in Section 11 of this policy.
- Shipping or Delivery Policy: For physical goods, shipping details, methods, rates, and eligible destinations will be provided at the time of purchase. Digital services follow specific delivery timelines, which are communicated at project initiation.
- Return Policy: Southern Tide Media does not offer returns for digital services once approved and delivered. However, physical items may be returned under certain conditions as outlined in each project agreement.
- Cancellation Policy: Clients may cancel a project by notifying us in writing. Refunds for canceled projects will be assessed based on the work completed at the time of cancellation.
5. Legal or Export Restrictions
- Certain services or products may be subject to legal or export restrictions based on regional or federal regulations. Any restrictions impacting clients will be clearly communicated to avoid potential issues.
6. Privacy Policy
- Southern Tide Media is committed to protecting client data in accordance with privacy regulations. Our Privacy Policy, accessible on our website, details how client data is collected, used, protected, and shared.
7. Business Address
- Our business address is clearly listed on our website to add credibility and transparency to our services, providing clients with confidence in our physical presence.
- 9145 Devaun Parl Blvd, Calabash, NC 28467
8. Terms of Promotions
- For any promotions, discounts, or trials, we provide clear terms and conditions that outline the promotion’s eligibility and duration. These terms are easily accessible at the time of purchase or signup to ensure transparency.
9. Website and Payment Security
- Southern Tide Media complies with PCI standards to ensure that all customer payment information is handled securely. Our website uses HTTPS and is safeguarded by industry-standard security practices. We regularly monitor and update security measures to protect client data during online transactions.
10. Accepted Payment Methods
- We accept major credit cards, and their respective logos are displayed on our website to streamline the checkout process, ensuring clients know we accept their preferred payment methods.
11. Refunds and Cancellation Policies
- Cancellation by Client: Clients may cancel a project by providing written notice to Southern Tide Media. Cancellations take effect as of the date the notice is received, and refunds will be assessed based on the work completed up to that point.
- Refund Eligibility: Refunds are available only for project phases or services not yet completed at the time of cancellation. Completed work is non-refundable.
- Non-Refundable Services: Some services, such as consultation fees, deposits, and third-party expenses, are non-refundable.
- Cancellation by Southern Tide Media: We reserve the right to cancel a project due to non-payment or unresponsiveness, assessing any eligible refunds as per the above conditions.
